We have always promoted an operational and business model that blends economic growth, social development, and protection of the environment.
MAKE IT HAPPEN
We have decide to renew our ESG strategy and taking it to the next level. To do so, we have refreshed our approach compared to the past to define our strategic pillars and our plans in order to implement a solid path forward and set targets for future improvement.
Make It Happen – Shaping a better future is our strategic framework built on three pillars:
We nurture People
“We’re a company of people who create products and services for other people. Human beings – our employees, customers, travellers – are at the centre of everything we do.”
Engagement, development and
talent retention
We promote the engagement of our people by listening to their needs and growing talents into tomorrow’s leaders.
Diversity, equal opportunities and inclusion
We encourage inclusion and diversity throughout our organization.
Customer experience
We offer travellers all over the world memorable experiences by satisfying their needs and constantly improving our service.
Our commitment:
40-50% women representation in leadership roles by the end of 2030*
*Definition of leadership roles currently under review
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We offer sustainable Food Experiences
“We want to offer our consumers the widest choice of healthy, safe, quality products coming from a sustainable supply chain and thereby promote conscious eating styles.”
Food quality and safety
We’re committed to guaranteeing the highest quality and safety standards for all our products.
Informed choice, nutritional values
and transparency
We encourage consumers to improve their knowledge of food products by supplying information and including plant-based and healthy options on our menus.
Responsible sourcing
We promote an ethical and sustainable supply chain by working with local producers and adopting responsible raw materials selection practices
Our commitment:
98% sustainable coffee sourced for proprietary brands by the end of 2025
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We care for the Planet
"We want to safeguard the environment by reducing our impact along the entire production process."
Waste management
and packaging
We’re working to lower our impact by reducing use of virgin plastic in packaging and embracing the principles of circularity.
Energy, emissions and
climate change
We plan to reduce our emissions by designing sustainable stores and spaces limiting our impact on the environment.
Food waste
We sustain food waste reduction across all the countries in which we operate.
Our commitment:
20-30% reduction of GHG emissions from electricity consumption along motorways business by the end of 2030
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